Reservations and Payment
Escorted Tours
Land Tours: A deposit of
$450 per person is required to
secure your reservation. To secure reservations on a trip
departing within 60 days, a full payment is required by credit
card at the time of booking.
Custom Made Tours
Land Tours: 50% of the total amount of the package is
required to secure your reservation. To secure reservations on
a trip departing within 55 days, a full payment is required by
credit card at the time of booking.
Final payment for all land tours must be received
in full by Fez Travel Exclusive at least 60 days prior
to departure, unless otherwise stated. Reservations will be
cancelled if final payment is not received by the due date and
cancellation charges will apply. Departure Taxes, port charges,
surcharges, and government fees are included in the tour prices.
Changes in plans: For changes you make to your
reservation from 70-46 days prior to departure that affect
departure city, program extensions, cabin categories and/or
passport name changes, a $50 per-person administrative
charge applies. Changes to departure date or destination from
70-46 days prior to departure may incur cancellation fees.
We regret that we cannot accept changes to reservations within
45 days of departure. All changes are subject to availability
and cannot be guaranteed. Every effort has been made to produce
pricing information accurately. We reserve the right to correct
errors.
Amendments and Cancellations by
Clients
Clients can cancel at any time. The cancellation will be effected
at the time that Fez Travel Exclusive receives a written request
from the Client and the following cancellation charges will apply.
- Prior to 60 days of departure, 80% of the Deposit.
- Within 60 days until 45 days 60% of the Nett Product cost.
- Within 45 days until 30 days 75% of the Nett Product cost
- Within 30 days or less no refund is given.
- No refund is given for a partially used Product.
Cancellation by Fez Travel
Exclusive
Fez Travel reserves the right to cancel any confirmed booking
in any circumstances, however, Fez Travel will not cancel a
Guaranteed Departure Product except in the unusual circumstances
of force majeure, defined here as war, threat of war, riot, civil
strife, industrial dispute, terrorist activity, natural or nuclear
disaster, fire, adverse weather conditions, flight cancellation or
any other external circumstances beyond the control of Fez Travel
Exclusive. Compensation is not available if Fez Travel Exclusive
is forced to cancel or in any way change a tour due to force
majeure but where Fez Travel Exclusive is unable to provide the
tour booked, Fez Travel Exclusive will return to the Client all
monies paid to Fez Travel Exclusive or offer an alternative date
or holiday of comparable standard.
Travel Insurance
Adequate insurance is mandatory for all Clients to cover at
least but not limited to medical and repatriation expenses, loss
of luggage and cancellation or curtailment of a Product and should
not exclude any planned adventure activities from the time of
booking for the full duration of the Product as a minimum. A
Client and his personal belongings are the sole responsibility of
himself. Fez Travel Exclusive accepts no liability on the Client's
behalf where Fez Travel Exclusive has provided a Product of
reasonable standard. Clients are fully responsible for arranging
their own insurance.
Liability of Fez Travel
Exclusive
- Fez Travel Exclusive Products and in particular, adventure
activities, contain an element of risk to the personal safety
of the Client that other package holidays may not contain. By
accepting these Booking Conditions Clients are aware of the
risks inherent in their chosen travel and Clients undertake
such risks at their own volition. Fez Travel Exclusive accepts
no liability of Client's damages where Fez Travel Exclusive
has fulfilled its Duty of Care to Clients by providing
Products of a reasonable standard. Fez Travel Exclusive
accepts no liability if there has been no fault on the part of
Fez Travel Exclusive or its' suppliers, and the reason for the
claimed damages was either the Client's fault or a result of
unusual circumstances beyond the control of Fez Travel
Exclusive by force majeure and the consequences of which could
not have been avoided even with all due care.
- In respect of carriage by air, sea and rail and the
provision of accommodation, Fez Travel Exclusive's liability
in the said cases will be limited in the manner provided by
the relevant international conventions.
- Fez Travel Exclusive accepts no liability if additional
costs to the Client are incurred through delay, accident or
disruption of the Product (s) beyond the control of Fez Travel
Exclusive by force majeure.
Health and Conduct
All Clients are expected to satisfy themselves prior to booking
that they are fit and able to complete the itinerary of their
chosen tour as described in the brochure. Any Clients with
pre-existing medical conditions or illness must declare the true
nature of such conditions at the time of booking, and make
arrangements for the provision of any medication or other
treatment which may be required during the tour. Such a client is
required to provide a medical statement from a General
Practitioner to confirm they are fit to travel. Failure to make
such disclosure will constitute a breach of these booking
conditions and relieve Fez Travel Exclusive from any obligations
and liability.
Client Exclusion and Local
Law
Clients agree to accept the authority and decisions of Fez Travel
Exclusive's and its supplier's employees and representatives whilst
on tour. If in the opinion of such persons, the health or conduct of
a Client before or after the departure appears likely to endanger
the safe, comfortable or happy progress of the tour, the Client may
be excluded from all or part of the tour without prior notice or any
liability on the part of Fez Travel Exclusive. In the case of Client
ill health, Fez Travel Exclusive may make such arrangements as it
sees fit and recover the costs thereof from the Client. Passengers
agree to comply with the laws and regulations of the countries they
travel. Fez Travel Exclusive shall not be liable to any Clients who
commit illegal or unlawful acts whilst on tour.
Travel Documentation
It is the responsibility of the Clients to be in possession of a
valid passport, visa permits, vaccinations, preventative medicines
and other medical certificates and all necessary travel documents.
Fez Travel Exclusive is not liable for damages arising from changes
in regulations or laws to the necessary travel document
requirements. Information about these matters is given in good faith
by Fez Travel Exclusive but without liability.
Information and Pricing Policy
- Prices in the Fez Travel Exclusive brochure are correct at
time of publication. Before a booking is confirmed, Fez Travel
Exclusive reserves the right to amend these prices due to any
circumstances outside the control of Fez Travel Exclusive such
as but not limited to changes relating to governmental action,
increases in transportation costs (including schedule airfares
and the cost of fuel) changes in any dues, taxes or fees
chargeable for services (including landing taxes or embarkation
/ disembarkation fees at airports), increases in admission fees.
- Bank transfers are accepted as the full amount payable as
published. Fez Travel Exclusive is a registered business in
Turkey. Therefore, we only accept Credit Card payments in
Turkish Lira. The full amount payable in Turkish Lira is
calculated by taking the daily buying exchange rate on the date
of sale multiplied by the full amount published and payable. The
said exchange rate can be found at www.tcmb.gov.tr. Your bank
will use their exchange rate when charging your Credit Card for
the amount of Turkish Lira that was withdrawn by Fez Travel.
- Product information is published by Fez Travel Exclusive in
good faith and Fez Travel Exclusive will use its best endeavors
to operate all Products as advertised. Fez Travel Exclusive
reserves the right to change any of the facilities and services
described in its publications and to substitute alternative
arrangements of comparable monetary value without compensation
and accepts no liability for loss of enjoyment resulting from
any change.
